We built the best lights on the Market, gauranteed. If not we will buy it back. So far over 4000 lights sold in 2 years and 0 returns. Granted it does take me some time to build these lights and I try to ship in 2-4 business days but do fall short sometimes but it's not because I'm not working. I try to provide the best customer service and take care of our customers. We sell you a great product, not a shipping method or delivery time. For the last 3 years I have built every light, battery pack, belt, bump cap, switch, pouch, chap, squaller, suspender, and more by myself but I have realized our customers also want quicker deliveries so we are training another guy that will help me in the shop so we can get our products out same day or next business day adn once he is trained we will be bringing on 3 more laborers and 2 more machine operators and 2 CNC Mill and Lathe operators. I do apologize that it has taken up to 2 weeks for something to be delivered but I am working on it, but I am working on it by hiring labor and still trying to keep my prices low for those who can't afford to spend tons of money on lights.
I do this because I love it and because i know not everyone can afford a 400.00 light. So, we build lights better than the 400.00 lights and sell them for 200.00 with longer warranties, American Components, etc.
If anyone ever needs to contact me, they can go to our site at
www.niteriderhollow.com and click on the contact us. When you send that message, it goes to my phone and computer. I am constantly building so I cannot sit and talk on the phone. That's why I set up the contact us page. I figured it would be a better method of communication and it is easier to respond to an email than sit on the phone trying to sew, spot weld or machine at the same time.
We do have a new site update coming that has our number but if you have a question before then, call me at 615-866-8066.
In a few weeks, you will be able to call Keving (our new guy) or Megan(assistant) or me in order to get any help you need or to answer any of your questions. We are a small company and are growing and here shortly I hope our customer service and shipping times can meet the requirements that our customers deserve.